The Face of Customer Serice

Customer Service in France is mostly faceless, people less and at most times hopeless.

At most times the numbers you dial for customer service are toll numbers and you might pay up to a Euro plus per minute to interact with a machine. following instruction to type this and that to reach to the final destination.

So be careful when calling customer service numbers. The most advisable thing to do is avail the internet facility or email support for your customer service scenarios if you are not pushed for an immediate solution.

How your name works

In French your name is treated differently than in English
Simply put
First Name = Prénom
Last Name = Family Name = Nom

So when filling out forms remember to use this piece of new found knowledge.